ClaroCOM is aware of how important it is for you to feel secure and confident while shopping, this is why we have implemented the following Privacy Policies, applicable to all shopping and acquisition of products and services in www.clarocom.com.
These policies enable you to navigate freely on our site, from the time you login until the moment you end your session, feeling completely confident that the information you provide us will be used exclusively to better serve your purposes.
Information provided by our Customers and/or Users.
Identifiable personal information, is general information about you, such as name, address, email, user ID, among others.
How does Claro COM gather,use and disseminate information provided by Customers and/or Users?
ClaroCOM protects all information supplied, and it is only used to keep customers up to date about our innovative products and excellent promotions.
In some cases, we may ask you to voluntarily provide some information, including your email, home address, contact phone numbers or other data that can help us improve your experience in our website. In case the information is provided voluntarily, the user authorizes us to use his identifiable personal information in accordance with the policies described in this document. It is a policy of our corporation not to sell or rent any identifiable personal information obtained through our website.
In order to obtain clearance to shop for products or acquire any of our services, it is necessary to provide personal information, including your email, phone, full name, among others; after supplying this information, you must also choose a user ID (user name), which will be incorporated with all previous identifiable information.
During the Customer’s and/or User’s visit, we will be authorized to obtain passive information such as your IP address, browser and platform type, domains, access periods, reference addresses, date and time of visit, and your activity in our website. It should be noted that Claro COM may reveal information in good faith, on the following situations:
(a) If legal requirements or procedures demand it;
(b) To protect and defend our rights or property;
(c) To enforce the Terms and Conditions of Use of our websites; or
(d) Acting to protect the interests of our users or third parties.
Why is information necessary?
Claro COM needs to gather information that will help us provide better services, to enhance business relations with our customers and users of telecommunications services.
Policy for the use of "Cookies"
With administrative purposes, Claro COM will be able to use information obtained from “cookies” , permitting the user to enable mechanisms in his/her browser, that will inform if the “cookies” are active or, also to prevent them from being activated.
In case the user decides not to sign up by filling our Registration Form, it will prevent the user from being able to purchase products or acquire services from our website. Moreover, configuring the browser to reject the “cookies” will make it necessary for the customer and/or user to enter their user ID and password in several pages of the site, since Claro COM will not be able to configure the site for user preferences.
ClaroCOM does not register navigation outside of www.clarocom.com , except for reference data as mentioned earlier. If there is advertising belonging to third parties in our website, those companies may also use their own “cookies”, over which we do not have neither access nor control.
Access to Supplied Information.
It is possible to verify and edit your identifiable personal information at any time. Just contact us at our Customer Service Toll Free number 1-877-452-4930, or send us an email to info@clarocom.com.
We Protect Your Information.
We use conventional media standards to protect your identifiable personal information. Including the following:
- We recommend the use of browsers that have been previously verified in our website.
- We activate 128-bit data encryption security under SSL (Secure Socket Layer) Standard protocol, which is recognized as the highest security level for data transfer, making the information exchanged with www.clarocom.com indecipherable to others.
- The use of a 6-character minimum alphanumerical (numbers and letters) password is indispensable to gain access to our products and services.
- We do not allow the system to automatically remember your user ID and password.
It should be stressed that no data transmission over the Internet can be guaranteed 100% safe. This being the case, even though we do our best effort, we still cannot assure or guarantee the security of any information sent or received by us. We have no means to protect the information until it is stored in our servers. Once the data is received, we do our best effort to ensure its integrity in our servers.
Our servers employ a digital certificate issued by Verisign, INC., a world wide website certification company. By entering the shopping section of Claro COM .com , you will notice that on the bottom part of the screen there is a lock. You may “click” on the lock and immediately you will gain access to the certification. Moreover, it confirms that safety measures are being applied, such as encryption of sent and received information.
We also use:
- Immediate blockage of password, caused by excess of unsuccessful login attempts in our systems. This way we prevent others from guessing your password.
- Use of security systems such as firewalls, that only grant access to authorized sessions, and maintaining constant vigilance of our network that allows us to identify non-authorized login attempts.
- Automatic session expiration when logged in to the shopping area of www.clarocom.com and no activity is performed after a determined period.
Internally, access to identifiable personal information is restricted to ClaroCOM personnel that requires it to perform their duties. These workers or collaborators are limited in number, and are bound by our confidentiality policies.
If changes or updates are made to this Privacy Policy, they will be published in this page to keep all our users informed.
How can I help protect my information?
One way to protect your personal information is by safeguarding your user ID and password. This will prevent others from having access to your data. However, this measure is only effective if you protect confidentiality of your user ID and Password. Other useful measures are:
- Closing the browser or browser window after you finish your transaction or after you leave a password-protected area.
- Do not give away your user ID or Password to anyone, for any reason. In case you receive an email requesting disclosure of your information, do not reply and immediately contact our Customer Service Representatives by dialing toll free 1-877-452-4930 or send us an email to info@clarocom.com
- Do not leave your computer unattended after you have entered your user ID or password. If your user ID or password are compromised at a given moment, make sure to communicate with us: info@clarocom.com
If you have any questions regarding our Privacy Policies, website practices, or any other issue relating to our website, please contact our Customer Service Representatives at 1-877-452-4930 or via email: info@clarocom.com
“Cookies” have been designed to determine if a particular user has previously visited a website and, thus, save and remember any preferences chosen by the user while navigating the site. |